Position
We are looking for a passionate data and analytics expert to join our Client Insights team.
The resource will support the team in client data management (data quality, data check, data extraction & transformation, algorithms, etc.), analysis and reporting to support client-centric strategies and drive business decisions.
Job Responsibilities

Support in client analysis and reporting combining different datasets and questioning the database to identify trends in client behavior and preferences and optimize CRM strategies and / or opportunities for business growth
Collect, analyze and interpret large datasets to identify client insights and patterns to share with Top Management, Retail Merchandising, Go-to-Market and Clienteling to drive business strategies and client engagement activities
Develop and manage CRM reports, dashboards and analytics to track customer behavior and performance
Support in data quality check, adjustment and implementation of KPIs / algorithms and maintenance and training of data tools, working closely with IT team and external suppliers

Profile

Master’s degree in Statistics, Mathematics, Computer Science, Data Science, etc., possibly with a business background
Previous experience in similar role, possibly in luxury / fashion / retail industry will be considered a plus
Proficient with SQL, Google Cloud Platform, Power BI and excellent knowledge of Microsoft Office (PowerPoint, Excel)
Fluent in English (both spoken and written)
Curiosity, flexibility, team-player and problem solving attitude.

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