Join to apply for the Customer Service Specialist (f/m/d) role at Freudenberg Sealing Technologies
Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sealing technology and electric mobility solutions worldwide. With over 13,000 employees globally, we generate sales of about 2.5 billion euros.
Benefits

International Opportunities: Grow through international exchange and global job opportunities.
Personal Development: We offer a variety of trainings to ensure you can develop in your career.
Diversity & Inclusion: Inclusive environment and recognition of diversity.
Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
Cafeteria/Canteen: Fresh food on-site, hot and cold.
Location: Pinerolo
Hybrid Work option

Seniority level

Entry level

Employment type

Full-time

Job function

Sales, Marketing, and Product Management

Industry

Motor Vehicle Manufacturing

Responsibilities

Order Validation & Entry: Conduct order validations and entries.
Order Confirmation: Confirm customer order receipt, creation, and delivery.
Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
Communication: Provide clear and consistent communication between customers and internal production.
Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
Professional Experience: Specified years of customer service experience is a plus.
Skills: SAP experience.
Languages: Fluent-level English, French and German.
What We Offer: Join a collaborative and forward-thinking environment where you’ll have the opportunity to shape and refine processes that impact our global business.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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