Randstad Italia is seeking a D2C Logistics Operations Specialist for a leading multinational in the consumer electronics industry (Mobile Experience sector) based in Milan.OverviewYou will oversee D2C logistics operations, monitoring 3PL providers daily to ensure business targets and service excellence.ResponsibilitiesSystem Monitoring: Manage daily data flows between TMS/WMS to ensure seamless order processing.Ticketing & Support: Handle daily customer service claims and coordinate with Logistics Service Providers (LSPs) for resolution.Reporting: Analyze order portfolios and partner performance using advanced Excel.Partner Management: Participate in weekly/monthly business reviews (MBR) to identify improvements.Operations & Projects: Support peak season/product launches and contribute to new business development projects.RequirementsEducation: Bachelor’s or Master’s Degree.Experience: Minimum 2 years in similar roles, with a focus on Customer Care.Technical Skills: Advanced proficiency in Excel, PowerPoint, and Word.Languages: Fluent in English and Italian.Soft Skills: Analytical mindset, problem-solving, and strong communication skills for vendor negotiation.Offer & ContractContract: 1-year fixed-term contract with the explicit goal of permanent stabilization.Salary: €30,000 – €34,000 (commensurate with experience).Environment: A dynamic, international, and tech-driven workplace at the forefront of e-commerce.Job detailsSeniority level: Entry levelEmployment type: Full-timeJob function: Customer ServiceIndustries: Internet Marketplace Platforms and Computers and Electronics Manufacturing
#J-18808-Ljbffr