LocationMilan - Main OfficeEmployment TypeFull timeDepartmentDeliveroo Cost Center Hierarchy COO Customer Experience Marketplace Support Partner Services Partner ServicesAbout the teamYou’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.About the roleAs a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.What you’ll be doingProvide prompt and effective support to partners on operational requests and issue resolutionManage menu-related tasks, including the setup and updates for new and existing partnersHandle refund requests accurately and within agreed timelinesWork closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communicationIdentify opportunities to improve operational processes and enhance partner satisfactionRequirementsExperience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)Strong communication and problem-solving skillsAttention to detail and ability to manage multiple priorities effectivelyTeam-oriented, proactive, and adaptable to changeFluent Italian (C2) and intermediate English (B1-B2), both spoken and written.This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).
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