Shopbop is seeking an experienced, versatile Digital Technician to support both our fast‑paced product photography and editorial content teams at our Madison, WI studio. This hybrid role will be responsible for managing the end‑to‑end digital imaging workflow, maintaining color accuracy and brand standards, troubleshooting technical issues, and driving process improvements across both workstreams. The ideal candidate will have a strong background in commercial photography digitech work as well as experience with digital asset management systems and workflows.
Key Responsibilities

Oversee the daily digital imaging workflow for product photography, handling 3,000+ files per day
Verify color accuracy and perform color corrections as needed to ensure brand consistency across all visual assets
Troubleshoot and resolve on‑set technical issues with cameras, lighting, computers, software, etc. to minimize downtime
Collaborate with cross‑functional teams (Photography, Styling, Art Direction, Inventory, Marketing, etc.) to identify and address workflow inefficiencies
Utilize proprietary asset management systems to track and deliver product and editorial imagery on tight timelines
Support the ingestion, organization, and maintenance of the global digital asset management system
Develop and implement metadata schemas, taxonomies, and user permission structures for all visual assets
Coordinate with Marketing, CRM, Social, and International teams to address their digital asset needs
Support cross‑departmental initiatives within Creative Operations as needed

Basic Qualifications

2+ years of experience as a digital technician, photo assistant, or digitally‑focused production role in a fast‑paced commercial photography/editorial environment
Proficient with Capture One, Adobe Creative Cloud (Photoshop, Lightroom, Bridge), and large‑scale digital asset management
Strong understanding of color profile management, color grading, and cross‑device color consistency
Exceptional visual skills with strong understanding of color, light and composition
Strong understanding of color profile management policies and best practices, including the ability to color shift and manage multiple peripheral devices
Adept at troubleshooting and resolving technical issues with photography/video equipment, computers, and software
Excellent organizational, multitasking, and problem‑solving skills with ability to work independently
Familiarity with AWS command line tools and Apple script
Strong communication and interpersonal skills to collaborate effectively with cross‑functional teams
Bachelor’s Degree or equivalent

Preferred Qualifications

Experience with enterprise‑level digital asset management systems (AEM, Workfront, Frame.io etc.)
Knowledge of metadata standards, taxonomy development, and digital asset lifecycle management
Familiarity with file conversions, encoding formats, and workflow automation
Background in scripting/programming (JavaScript, AppleScript, PowerShell, etc.)
Understanding of cloud‑based storage/distribution technologies (Amazon S3, etc.)
Experience educating non‑technical stakeholders on digital asset management practices
Some experience transforming raw video footage into polished, engaging video content, using specialized software and tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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