Your role
As a Planner, you will take responsibility for planning the day-to-day work schedules of the local Field Service Engineers (FSE), ensuring that all planned service requirements are met in a timely and efficient manner. You’ll coordinate preventive and ad‑hoc maintenance interventions based on technician availability. You’ll also supervise the delivery of materials outlined in VTS contracts and act as the primary point of contact for customers, ensuring timely and effective coordination of equipment maintenance.
Responsibilities

Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
Support the VTS Operations Manager & Team Leader Planner and set the Field Service Engineers work schedules to maximize efficiency and minimize Work in Progress.
Ensure orders are correctly allocated and released to the FSE before the visit date.
Ensure all parts are available, in the FSE’s virtual storage location or at customer site prior to the visit date.
liaise with customers by phone or e‑mail to arrange and confirm service visits and ensure they are fully aware of the work and the date the work is to be carried out.
Monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
Maintain all orders, ensuring all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
Regularly liaise with the Operations Manager and FSEs, internal departments and other Service Centers to expedite customer requests.
Regularly liaise with the VTS Operations Manager to highlight and resolve any operational / planning problems in an effective and efficient manner.
Supervise the delivery of materials specified in VTS contracts and act as the point of contact for customers to coordinate the maintenance of their equipment.

Qualifications
To succeed, you will need
Knowledge Areas

Experience in dealing with a fast pace and complex working environment, coordinating and showing flexibility to change plans constantly and think ahead.
Experience in working in a technical or support environment.
Good analytical and planning skills.
Knowledge of SAP.
Ideally experience with CRM and Service Management Systems.

Critical Skills

Cope with pressure and maintain a positive working attitude.
Excellent planning capabilities, thinking ahead and trying to always improve.
Great empathy and internal/ external customer orientation.
Good business understanding and cost consciousness.
Clear and effective verbal and written communication.
Be approachable and open & confident in interaction with others.
Build up a network.

Other Requirements

Languages: English, Italian and Spanish as a third language.
Excellent verbal and written English required.
Excellent computer skills.

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location
Hybrid – this role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office in Milano, Avezzano, Italy (IT).
Contact information
Talent Acquisition Team: thanks to apply through the system.
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value‑added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state‑of‑the‑art manufacturing facilities in Europe, Asia and North America.

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