PSC Associate/Data entry/Customer Service (Law 68/1999 – Italy)Job ID: R20401Customer CarePermanentReady to apply?Get started with your online applicationNot quite your dream role? Sign up to get notified when the right vacancy comes along.About the teamYou’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.About the roleAs a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.What you’ll be doingProvide prompt and effective support to partners on operational requests and issue resolutionManage menu-related tasks, including the setup and updates for new and existing partnersHandle refund requests accurately and within agreed timelinesWork closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communicationIdentify opportunities to improve operational processes and enhance partner satisfactionRequirementsExperience in customer support, operations, or partner management (preferably in a fast‑paced or tech‑driven environment)Strong communication and problem‑solving skillsAttention to detail and ability to manage multiple priorities effectivelyTeam‑oriented, proactive, and adaptable to changeFluent Italian (C2) and intermediate English (B1‑B2), both spoken and written.This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).A competitive and comprehensive compensation and benefits packageFoodFree Deliveroo Plus subscription (or equivalent)While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foodsWork LifeFlexible working hours and location flexibilityCompetitive Parental Leave PolicyWork‑from‑home kitEmployee Assistance ProgrammeRoolearn platform, giving you access to content from leading L&D providersEmployee Resource Groups including Women in Tech, Roo‑LGBTQ+, Racial Equity and moreCompensationWe aim to pay every employee competitively for the role they are performing in their respective locationEvery employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company successEquityWe award equity to our senior employees, giving them ownership in Deliveroo and a share in our successHeadspace membershipGym or fitness membershipPrivate medical, medical subsidy or Wellbeing Allowance, dependent upon locationTime to rechargeAnnual leave and public holidays (increases with tenure)One paid day off each year to volunteer or support a charity of your choice
#J-18808-Ljbffr