Job Description
We are looking for a Service Reliability Engineer & Application Maintenance Specialist to ensure the reliability, scalability, and cost optimization of our cloud platforms.
The ideal candidate will have strong experience in automation, proactive monitoring, and performance management, with a mindset focused on continuous improvement.
Key Responsibilities

Support devOPS team in implementing Infrastructure as Code (IaC) pipelines
Define recovery automations (self‑healing, blue/green deployments) through resilient and automated processes
Define and monitor SLIs/SLOs to ensure service quality and create intelligent alerts on New Relic and act proactively to prevent incidents
Design autoscaling and capacity planning strategies for AWS cloud‑native environments
Design and execute disaster Recovery strategies for AWS cloud‑native environments
Design load test, performance test, endurance test and long running tests, and lead the execution
Design chaos engineering practices to improve overall systems' reliability
Ensure optimal performance during peak scenarios without resource waste
Lead structured post‑mortems and technical retrospectives
Turn every failure into an opportunity to strengthen the infrastructure
Apply rightsizing and cloud cost optimization best practices
Ensure Incidents are managed properly and reactively according to Group SLAs
Perform application maintenance activities, including troubleshooting, patching, and ensuring compliance with security and performance standards
Collaborate with development teams to address application‑level issues impacting reliability and scalability
Monitor and optimize application performance across environments to prevent degradation and ensure SLAs are met

Requirements

Degree in Computer Science, Information Technology, or a related field
At least 5 years of experience in digital technology development and architecture and in the management of complex IT projects
AWS Certification (mandatory)
Proven experience with Cloud Platforms (AWS)
Strong knowledge of IaC (Terraform) and Gitlab CI/CD pipelines
Expertise in monitoring and observability tools (e.g., New Relic)
Familiarity with SLI/SLO/SLA concepts and SRE methodologies
Experience with container orchestration
Knowledge of FinOps and cloud cost optimization
Experience working in teams preferably heterogeneous in terms of skills and people background
Familiarity with Agile/Scrum methodologies
Effective communication skills in both English and Italian
Strong analytical and problem‑solving skills, with a continuous improvement mindset

Nice to Have

Additional cloud certifications (Azure)
Additional IaC certifications (Terraform)
Experience with scripting languages (Python, Go, Bash)
Background in DevOps or Platform Engineering

Company Profile
Generali is a major player in the global insurance industry - a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.
GOSP - Generali Operations Service Platform is a joint‑venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.
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