Customer Service Specialist — Montecchio Maggiore, ItalyCompany: BAXI SPA, part of BDR Thermea GroupAbout Us: BAXI SPA designs and manufactures domestic heating and air conditioning appliances in Bassano del Grappa (VI). With nearly 100 years of history, the company specializes in HVAC solutions, including condensing boilers, heat pumps, and hybrid systems, with a focus on sustainability and innovation. BAXI boasts the largest European boiler manufacturing plant and a strong presence in European and global markets.Mission: Support the Customer Service team by providing assistance to clients via help desk phone and email, ensuring customer satisfaction and efficient service.Team: You will join the Customer Service Office within the Service Department. After an initial training period, you will develop autonomy in your tasks within our structured multinational environment.Main Responsibilities:Manage the network of assistance centers (maintenance records, contracts, and order management)Handle accounting administration and organize training coursesManage environments like Sitecore Portal / CRM / FSMOversee the BAXIpiù ProgramImplement ongoing projectsAssist with user inquiries regarding service coverageProvide technical and commercial product informationSend documentation and perform reports/analysis on warranty interventions and initial start-upsSupport and provide feedback on telephone service qualityConduct customer satisfaction surveysSupport data entry activities in CRMCandidate Profile:Passions:TeamworkMultinational work environmentQualities:Proactive attitude with eagerness to learn and challenge oneselfExcellent computer skillsJoin us in bringing a sustainable future closer through smart indoor climate solutions. Our core values are Customer Focus, One Team, and Sustainable Future. We aim to lead the energy transition, prioritizing environmental sustainability in our products, facilities, and projects. We are committed to customer proximity, providing the best comfort solutions for buildings. Our Bassano del Grappa plant employs over 800 people and holds a leading position in key European and global markets. We offer a dynamic, international environment with growth and training opportunities at various levels.
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