Technical Implementation Service Engineer Italy (South/Bari region)

Bari 10-07-2020

Technical Implementation Service Engineer Italy (South/Bari region)

JobLeads GmbH Bari 10-07-2020



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Technical Implementation Service Engineer Italy (South/Bari region) Date: May 12, 2020 Location: Bari, IT Requisition ID:  25620 Join Terumo BCT as we unlock the potential of blood. We are the world leader in blood component technology, delivering products, services and solutions for customers and their patients worldwide. Through collaboration with our customers and a commitment to innovation, we are the only company with the unique combination of apheresis, manual and automated whole blood processing and pathogen reduction technologies coupled with robust technology, innovation and core competencies in therapeutic apheresis, cell collections and cell processing. As the largest medical device manufacturing company headquartered in Colorado, we are home to more than 2,300 associates and our products are in use in more than 125 countries and territories. Our Global footprint includes more than 5,500 associates and partners with regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo. JOB SUMMARY Provides a high level of technical service, implementation activity and Customer Support, according to established standards, within a defined territory. ESSENTIAL DUTIES AND RESPONSIBILITIES SKILLS Systems implementation in conjunction and coordinated with the Sales Consultant at customer site as example for T-RAC, T-ACE, Reveos, plus the related IT infrastructures (TOMEs, RSM etc). Performs installations, preventive maintenance and repairs, according to the companies' quality levels, following dedicated procedures, and using the specific checklists as appropriate and in a timely manner. Planning and programming customer in-service activity (including corrective and preventive maintenance) according with local sales consultant or customer request. Ensure that data necessary for the correct invoicing of technical interventions is transferred to Customer Service Brussels in a timely accurate manner. Handle customer calls for technical problems, operating problems, troubleshooting issues (triaging); others calls will be transferred to CS Brussels or Sales Consultant. Post sale support and first line troubleshooting on Terumo BCT machines Work closely with Sales Consultant to agree on how to handle customers whose service contract has expired and who are asking for technical support Work cross-functionally within EMEA to gain & maintain customer satisfaction Register/copy outcome reviews of all handled procedures done on each machine Collect and store data on server, accessible by clinical, R&D, marketing Follow up, in conjunction and coordinated with Technical Implementation Service Supervisor, on service contracts to check expiration date and renewal and provide offer of maintenance contract to customers. Negotiation of service contracts will be done in cooperation with the sales consultant. Generate service business within the territory as appropriate and works closely with sales to ensure Terumo BCT presence in territory. Assist pre-sales meetings for technical/implementation topics Responsible and accountable for all assigned company assets. Complete administration, documentation, and action report per organization policy and procedures. Assure the delivery and regular update of operators manuals (attached at the machine) at customer site Work and collaborate effectively with colleagues, sales representatives, customer service representatives, clinical specialists and customers Communicates technical findings to appropriate in-house personnel Performs any other additional duties or projects as assigned. MINIMUM QUALIFICATION REQUIREMENTS Education Graduate technical education (3 years minimum) and/or equivalent Experience 3 years experience as a Field Service Representative with a consistent high performance, preferably in the medical device industry. Skills In line with Terumo's Core Values: Respect – Appreciative of others Integrity – Guided by our mission Care – Empathic to patients Quality – Committed to excellence Creativity – Striving for innovation Strong analytical thinking as well as the ability to apply logical methods in identifying and solving technical problems Requires high level of organizational and territory management skills Demonstrated strong personal interactive skills Relates well to a wide variety of cultures Demonstrated accountability for field service administrative tasks Requires the ability to carry out the physical requirements of the job including physical transport, lifting, pulling, twisting and operation of equipment Ability to regularly lift and/or move up to 25 kg and occasionally lift and/or move in excess of 25 kg using lifting aids, technologies, or appropriate tools IT knowledge (Windows, Databases, SQL) Networking knowledge (file transfer, Wi-FI & IP addressing, VPN, remote control) Speaks, reads and write English fluently, as well as at least one local language Willingness to drive up to 50.000km/year, flexibility, overnight stays COMPETENCIES Core Competencies Problem Solving Interpersonal Savvy Peers Relationships Cross-Cultural sensitivity and agility Planning Customer Focus Negotiating Informing Certificates, Licenses, Registrations Requires to be certified (sign off) on assigned products Possesses a valid driving license for a car ADDITIONAL INFORMATION Based: Country Office/ field- based – Italy, South-East area Reporting to: Technical Implementation Service Supervisor Italy Join Terumo BCT as we Unlock the potential of blood. As we strive to make even safer, higher-quality transfusions available to more people, we can unlock the potential of blood and cell therapies. We can help our customers bring even more treatment options to patients through advanced blood therapies. We can support researchers in developing cellular therapies that may fundamentally improve health care. Terumo BCT is guided by our customers' needs, aspirations and ongoing drive to improve efficiency and patient outcomes. Each associate has a positive impact on our future and the lives of the patients we ultimately serve. Job Segment: Medical, Implementation Manager, Manufacturing Engineer, Telecom, Telecommunications, Healthcare, Technology, Engineering


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