for the Tour Development and Delivery Team. Candidate must reside in Italy. This is an Independent Contractor position.About Collette : Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.Job Summary : The Tour Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for all tour components within an assigned territory. Handles all aspects of key line items within the operations systems from end to end. This position owns vendor, departure-specific updates and confirmations for the assigned territory, supports secure space, and chase bids. Regularly meets with Product Managers, Designers, and Buyers to provide status updates and make relevant changes within the systems. The role aligns with the company’s Excellence and Revenue goals.Primary Functions : Builds strong relationships with vendors through clear communication to confirm and update tour components, vendor status, and records confirmations in the systems. Attends regional meetings to support operational consistency and identify key needs and deviations. Collaborates across departments to ensure tour components are accurate and consistent, ensuring overall tour integrity for traveler satisfaction. Communicates with tour managers, buyers, product managers, and designers regarding vendor issues. Supports troubleshooting vendor issues raised by Tour Managers. Maintains and updates tour documents and supports regional team in finding backup options. Manages ongoing vendor communication, inquiries, and issues such as confirmations, questions, requests, invoices, and complaints. Adds non-required line items into the systems, including assigning services, creating suppliers, managing contracts, and scheduling side reservations. Assists with building and auditing tour components with high accuracy. Supports securing tickets for operational elements as needed. Partners with the regional team on FAMs and add dates processes. Assists with tour change updates and vendor messaging with accuracy.Knowledge and Skills : Bachelor’s degree preferred or equivalent experience. Experience in scheduling, logistics, supply chain, inventory, or ERP systems is a plus. High initiative, analytical thinking, and problem-solving skills are required. Ability to plan, organize, and prioritize efficiently in a fast-paced environment. Demonstrates ownership and a proactive approach. Possesses a professional and positive demeanor. Collaborates well and fosters a cooperative environment. Must be flexible to industry changes and knowledgeable about current global events. Effective communication skills are essential. Must have high technical ability to work within proprietary systems. Proficient in MS Office.
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