Position : Technical / Banking Back OfficeJob DescriptionThe resource will take on the role of Technical / Banking Back Office (telephone-based), responsible for the operational management of banking and telematic processes, ensuring proper monitoring of payment flows between European circuits and providing technical support to banks. The role requires accuracy, problem-solving skills, and language proficiency.Typical ActivitiesMonitoring payment flowsControlling transactions between national and European banking circuitsVerifying accuracy and timeliness of movementsManaging anomalies and technical or operational incidentsParticipating in war rooms for urgent issuesProviding technical support to banks for payment system-related problemsCoordinating with internal teams and technology providersCreating operational and control reportsEnsuring compliance with regulations and security standardsUsing banking software and monitoring toolsUpdating data and internal proceduresRequirementsExcellent knowledge of English (written and spoken), as all activities will be carried out in EnglishStrong analytical and problem-solving skillsFamiliarity with IT tools and monitoring systemsAvailability to work night shifts and on holidaysExcellent knowledge of English Availability to work night shifts and on holidays by helplavoro.itWhat We OfferFull-time contract (40 hours) for an initial 6-month period, with possibility of extensionStart date : mid-January 2026On-the-job training to acquire specific skillsFull remote work after the training periodService Hours : Night shift Scheduled time slot between 8 : 00 PM and 6 : 00 AM , Monday to Sunday, including holidays.
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