Program Manager
Reports to: Regional Director Classification: Full-time; non-exempt
Setting: Remote (in community and at home office)
Summary: A Program Manager works as a quality assurance liaison with Individuals families guardians advocates case managers Direct Support Professionals (DSP) other service providers and community resources to create a cohesive support team for the success of theIndividual.
Key Responsibilities
Individual & DSP Support

Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals
Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
Connect with every Individual / family every month and visit at least quarterly
Coordinate with IST / Individual Support Team (family members case managers behavior support specialists and other stakeholders)
Assist Individuals and their family members with maximizing their waiver funds
Provide ideas and guidance to help Individuals achieve the Good Life
Occasionally provide direct care and support if no DSP or natural supports are immediately available

Recordkeeping

Ensure Blue Books with critical information about each Individual is at their home and up to date
Collaboratively establish Individuals goals
Ensure drills and assessments are completed monthly
Work closely with the Individualized Support Team (IST) in assessing the Individuals risks and assuring a plan
Process quality assurance complaint incident and change of status reports and notify the appropriate parties with the reports.
Prepare investigate and submit Incident Reports within 24 hours
Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting :

The appropriateness of services and alignment with the Individuals support needs to live their best life
Risk assessments and current risk plans
The appropriateness of ISP goals
Progress towards ISP / PCP goals
The appropriateness of current medication as well as compliance
Recent and upcoming medical appointments



Health and safety of the Individual

The compliance of all files

Internal Collaboration

Work closely with LEL leadership to maximize supports provided to Individuals and their caretakers
Monitor industry and local trends advising leadership on service changes
Participate in company leadership meetings and events

Program Managers have calls / meetings approximately 3 times weekly outside of standard business hours.
Meeting with Individuals may require driving up to 4 hours
Success Indicators

Makes connection with every family at least once monthly
Visit Individuals at least once quarterly
Completion of Incident Reports within 24 hours
Prepare collaborative and thorough materials for quarterly meetings
Advocates for the needs of Individuals
Friendly supportive rapport with all Individuals families DSPs and members of the support team
File compliance
Program Manager must have a Bachelors degree in Human Services or related degree per state requirements
Familiarity with FSW CIH Pathways Health & Wellness Medicaid Waivers.
Minimum of two years full-time professional work experience preferred.
Satisfies all requirements under applicable law.
Experience and skills necessary to perform services listed above.
Strong interpersonal and relationship-building skills.
Customer service oriented.
A positive and pleasant attitude.
Ability to work independently and be self-motivated.
Exceptional organizational skills and close attention to detail.
Strong problem-solving skills.
Excellent written and oral communication skills.
Strong Microsoft Office experience (Outlook Excel)
Dependable vehicle and valid Drivers Licence

Physical Requirements :
The employee must :
Regularly :
Speak
Hear (both in person and using a telephone)
Sit
Use hands to manipulate handle or feel
Reach with hands and arms
Lift and / or move up to five (5) pounds
Frequently :
Stand walk stoop or kneel
Lift and / or move up to ten (10) pounds
Occasionally :
Operate a non-commercial automobile for distances up to 500 miles
Climb and / or straddle
Lift and / or move up to 20 pounds
While performing the duties of this job the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Individual residences in which the noise levels are usually moderate.
LEL Home Services is an Equal Opportunity Employer. We are committed to fostering cultivating and preserving a culture of diversity equality and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by law.
Required Experience :
Manager
Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Employment Type : Full Time
Experience : years
Vacancy : 1
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