Sr. FinOps Analyst (Italian), Emerging and Transportation
Gar (Global Accounts Receivable) is looking for a proactive, customer- and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables-related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts, and drive monthly collection targets. The successful individual is expected to be self‑motivated, be a quick learner, have strong ownership, and earn trust with customers to facilitate timely payment.
Key Responsibilities

Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post‑correspondence update on accounts receivable records to keep aging up to date, ensure credits and collections are applied, account for uncollectible amounts, and clear miscellaneous differences
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, and establish and maintain good client relationships both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continuously look for ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and maintain excellent attention to detail

A Day in the Life

Huddle with your team and Team Manager for quick updates, team stats, accolades, etc.
Review your portfolio to find top priorities for the day
Complete tasks due for the day, contacting customers and collaborating with other teams for support
Dive deep into issues encountered and escalate if required
Attend review meetings or trainings as necessary and update your records

Basic Qualifications

Degree in Finance/Accounting/Business Studies or other related areas
Proficient in Italian and English business communication
2 to 4 years of experience in Accounts Receivables or other customer‑facing department experience
Proficient in Microsoft Excel and Word
Strong communication skills, both written and verbal in Italian & English
Ability to provide exceptional customer experience
Good interpersonal skills and team player
Ability to take initiatives, meet tight deadlines and prioritize workload

Preferred Qualifications

Degree in Accounting/Finance or a related field
2 years experience in handling business customers
Completed process improvement initiatives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr